Refund policy
Last Updated: September 8, 2026
At RYHN Perfumes, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will be happy to assist you.
This Return & Refund Policy explains the conditions and process for returns, exchanges, and refunds for purchases made through ryhnperfumes.com.
1. Return Eligibility
Due to the nature of fragrance products, we accept returns only under specific conditions.
To be eligible for a return, the product must generally:
- Be unused and unopened.
- Be in its original packaging.
- Have all original seals, labels, and packaging intact.
- Be in its original and saleable condition.
- Be accompanied by valid proof of purchase or the original order number.
Opened, used, sprayed, or altered perfume products are generally not eligible for return or exchange, except where the product is damaged, defective, incorrectly supplied, or where a return or refund is required under applicable UAE law.
2. Return Period
If you receive a product that is damaged, defective, or incorrect, please contact us within same day of delivery.
To help us process your request quickly, please include your order number and clear photographs of the product and packaging.
Requests submitted after the applicable return period may not be accepted, except where required by applicable law.
3. Damaged Products
If your order arrives damaged, leaking, broken, or otherwise compromised, please contact us as soon as possible after delivery.
Please provide:
- Your order number.
- Photographs of the outer packaging.
- Photographs of the damaged product.
- A description of the issue.
- Any additional information requested by our customer service team.
We will review the claim and, where the issue is confirmed, may offer a replacement, exchange, refund, or another appropriate resolution.
4. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide your order number and photographs of the product received.
After reviewing the issue, we may arrange for the incorrect product to be returned and provide the correct product or an appropriate refund.
5. Defective Products
If you believe that a product is defective, please contact us with your order details and a description of the issue.
We may request photographs, videos, or other information to assess the issue.
If the product is confirmed to be defective, we will provide an appropriate resolution in accordance with applicable UAE law and this policy.
6. Change of Mind
We understand that preferences can vary, especially when choosing fragrances.
However, perfumes that have been opened, sprayed, tested, or used cannot generally be returned due to a change of mind or preference.
Unopened and unused products may be eligible for return subject to our return conditions and applicable UAE consumer-protection requirements.
7. Return Shipping
Where a return is approved because the product was damaged, defective, or incorrectly supplied, RYHN Perfumes will determine the appropriate return shipping arrangement.
For returns due to reasons other than a damaged, defective, or incorrectly supplied product, the customer may be responsible for applicable return shipping costs, where permitted by applicable law.
Please do not send a product back without first contacting our customer service team and receiving return instructions.
8. How to Request a Return
To request a return, please contact us using the details below.
Include:
- Full name
- Order number
- Date of purchase
- Product name
- Reason for the return
- Photographs or other supporting evidence, where applicable
Our customer service team will review your request and provide further instructions.
Email: contact@ryhnperfumes.com
Phone / WhatsApp: +971 56 557 5353
9. Return Inspection
All returned products may be inspected upon receipt.
We reserve the right to reject a return if the product does not meet the applicable return conditions, including where the product has been opened, used, sprayed, damaged after delivery, or is missing its original packaging or seals.
Nothing in this section affects any mandatory consumer rights available under applicable UAE law.
10. Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be processed using the original payment method, where possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
11. Refund Amount
For approved returns, the refund amount will depend on the reason for the return and the applicable circumstances.
Where the product is confirmed to be damaged, defective, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable UAE law.
Any applicable shipping, delivery, or return charges will be handled in accordance with the circumstances of the return and applicable law.
12. Cash on Delivery Orders
For orders paid through Cash on Delivery, if a refund is approved, we may contact you to obtain the necessary details to process the refund through an appropriate available method.
Additional verification may be required before processing a refund.
13. Exchanges
Where appropriate and subject to product availability, we may offer an exchange for a damaged, defective, or incorrectly supplied product.
If the replacement product is unavailable, we may offer an appropriate alternative or refund.
14. Non-Returnable Products
Unless otherwise required by applicable law, the following products are generally not eligible for return:
- Opened or used perfumes.
- Perfumes that have been sprayed or tested.
- Products with broken or removed seals.
- Products without their original packaging.
- Products damaged after delivery due to misuse or improper handling.
- Products returned without prior approval or return instructions.
15. Promotional and Sale Items
Products purchased as part of a promotion, discount, bundle, or special offer may be subject to additional return conditions.
Any specific return restrictions applicable to a promotion will be communicated at the time of purchase.
Nothing in this section limits any mandatory rights available to consumers under applicable UAE law.
16. Refund Processing Time
Once your return has been approved, we will initiate the applicable refund as soon as reasonably practicable.
The time taken for the funds to appear in your account depends on the payment provider or financial institution and may vary.
17. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will try to accommodate cancellation requests where the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.
18. Consumer Rights
This Return & Refund Policy is intended to provide clear information about our return and refund procedures and does not exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable laws and regulations of the United Arab Emirates.
Where applicable UAE law provides a consumer with a right to return, replace, repair, or obtain a refund for a product, those rights will apply.
19. Changes to This Policy
RYHN Perfumes reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
We encourage customers to review this page periodically for the latest information.
20. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
RYHN Perfumes
United Arab Emirates
Email: contact@ryhnperfumes.com
Phone / WhatsApp: +971 56 557 5353
Business Address: United Arab Emirates
Website: ryhnperfumes.com