Terms of service

Welcome to RYHN Perfumes. These Terms & Conditions govern your access to and use of our website, ryhnperfumes.com, and your purchase of products through our online store.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About RYHN Perfumes

RYHN Perfumes is a UAE-based online perfume retailer offering fragrances and related products to customers in the United Arab Emirates.

Throughout these Terms & Conditions, the terms "RYHN Perfumes," "we," "us," and "our" refer to RYHN Perfumes. The terms "you," "customer," and "your" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorised access to our website, systems, or accounts.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, modify, distribute, or commercially exploit our website content without our prior written permission.
  • Provide false, inaccurate, or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.

However, slight variations may occur between the product displayed on the website and the actual product, including differences in colour, packaging, labels, or appearance.

For perfumes, fragrance perception may vary from person to person depending on individual skin chemistry, environment, and other factors. Descriptions of fragrance notes and characteristics are provided for informational purposes.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue a product without prior notice.
  • Correct errors in product availability or product information.
  • Cancel an order if a product is unavailable after an order has been placed.

If we are unable to fulfil an order because a product is unavailable, we will inform you and, where applicable, arrange a refund for the amount paid for the unavailable product.

5. Prices and Taxes

All prices displayed on our website are in UAE Dirhams (AED) unless otherwise stated.

Prices may be changed at any time without prior notice. Any price change will not affect orders that have already been confirmed, except where required to correct an obvious pricing or technical error.

Where applicable, prices will include VAT and other charges in accordance with applicable UAE laws and regulations.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel or decline an order in certain circumstances, including:

  • Product unavailability.
  • Incorrect product or pricing information.
  • Suspected fraudulent or unauthorised transactions.
  • Incorrect or incomplete customer information.
  • Delivery restrictions.
  • Technical or system errors.

If we cancel an order after payment has been received, we will process the applicable refund.

7. Payment

We accept the payment methods displayed during the checkout process.

You agree that all payment information provided by you is accurate and that you are authorised to use the selected payment method.

Payment must be successfully completed before an order can be processed unless a cash-on-delivery option is specifically offered and selected at checkout.

We do not store complete payment card details on our website where payment processing is handled by third-party payment service providers.

8. Delivery

We deliver orders to eligible locations within the United Arab Emirates.

Delivery times displayed on our website are estimates and may vary depending on the delivery location, product availability, order volume, public holidays, weather conditions, courier delays, or other circumstances beyond our reasonable control.

You are responsible for providing accurate delivery information. RYHN Perfumes shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

If an order cannot be delivered because the customer is unavailable or the delivery information is incorrect, additional delivery attempts or charges may apply where applicable.

9. Inspection Upon Delivery

Customers are encouraged to inspect their order upon delivery.

If the package appears damaged, opened, leaking, or otherwise compromised, please contact us as soon as possible with your order number and supporting photographs or videos.

Any claim relating to damaged or incorrect products should be reported within [X days] of delivery.

10. Returns and Exchanges

Due to the nature of perfume and fragrance products, returns or exchanges may be subject to specific conditions.

Unless otherwise stated in our Return & Refund Policy, products must generally be:

  • Unused and unopened.
  • In their original packaging.
  • In saleable condition.
  • Accompanied by the original order details or proof of purchase.

Opened, used, sprayed, or altered fragrance products may not be eligible for return or exchange, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.

For complete information regarding eligibility, return procedures, refunds, and exchanges, please refer to our Return & Refund Policy.

11. Defective, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact our customer service team promptly.

We may request photographs, videos, order details, or other information to assess the issue.

Where the claim is accepted, we may provide an appropriate remedy, which may include replacement, exchange, refund, or another solution in accordance with applicable law and our policies.

12. Refunds

Approved refunds will be processed using the applicable payment method or another method communicated to the customer.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Shipping or other charges may be non-refundable where permitted by applicable law and our applicable policies.

13. Promotions and Discounts

From time to time, RYHN Perfumes may offer promotional codes, discounts, special offers, bundles, or other promotions.

Promotional offers may be subject to additional terms, including:

  • Specific validity periods.
  • Minimum order values.
  • Product or category restrictions.
  • One-time use restrictions.
  • Customer eligibility requirements.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to modify or withdraw a promotion where permitted by law.

14. Gift Cards and Promotional Credits

Where gift cards, vouchers, store credits, or promotional credits are offered, additional terms may apply.

Such credits may have expiry dates, usage restrictions, or other conditions specified at the time of issue.

15. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Photography
  • Text
  • Graphics
  • Website design
  • Videos
  • Product descriptions
  • Icons
  • Software

is owned by or licensed to RYHN Perfumes and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, copy, sell, or commercially exploit any website content without our prior written permission.

16. User Reviews and Submitted Content

If you submit reviews, comments, photographs, feedback, or other content to us, you agree that the content must not:

  • Be unlawful, misleading, defamatory, offensive, or abusive.
  • Infringe another person's intellectual property or privacy rights.
  • Contain malicious software or harmful material.
  • Include false or fraudulent information.

By submitting content to us, you grant RYHN Perfumes permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates, security incidents, or circumstances beyond our reasonable control.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery companies, social media platforms, or other services.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

19. Limitation of Liability

To the extent permitted by applicable law, RYHN Perfumes shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through the website.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable UAE law.

20. Personal Information and Privacy

We may collect and process personal information required to process orders, provide customer support, deliver products, process payments, and operate our website.

Your personal information will be handled in accordance with our Privacy Policy.

By using our website and providing your information, you acknowledge that you have read and understood our Privacy Policy.

The UAE has a federal Personal Data Protection framework, so the site's privacy practices should be aligned with the applicable UAE data-protection requirements.

21. Fraud Prevention

We reserve the right to investigate and take appropriate action against suspected fraudulent, unauthorised, or abusive transactions.

Where necessary, we may cancel an order, restrict an account, or report suspected fraudulent activity to the relevant authorities or payment providers.

22. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated terms are published on this website, unless otherwise stated.

We encourage customers to review this page periodically.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

23. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any dispute arising from these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory consumer rights or dispute-resolution provisions applicable under UAE law.

24. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our products, please contact us:

RYHN Perfumes
United Arab Emirates

Email: contact@ryhnperfumes.com
Phone / WhatsApp: 00971 565575353
Business Address: United Arab Emirates

Website: ryhnperfumes.com