Shipping policy

Last Updated: September 8, 2026

At RYHN Perfumes, we aim to make your shopping experience as convenient and reliable as possible. This Shipping Policy explains how we process and deliver orders placed through ryhnperfumes.com.

1. Delivery Locations

RYHN Perfumes currently delivers orders within the United Arab Emirates (UAE).

We deliver to eligible residential, commercial, and other valid delivery addresses provided during checkout.

At this time, we may not be able to deliver to certain restricted locations or areas that are not serviceable by our delivery partners.

If your location is not serviceable, we will contact you using the contact information provided with your order.

2. Order Processing

Orders are generally processed after successful order confirmation and payment.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

Please note that order processing time and delivery time are separate. The estimated delivery period begins after your order has been processed and handed over to our delivery partner.

3. Delivery Times

We aim to deliver orders within the UAE within up to 3 business days after the order has been processed.

Delivery times may vary depending on the delivery location and other circumstances.

Delivery may take longer during public holidays, promotional periods, high order volumes, adverse weather conditions, or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges will be displayed during checkout before you complete your purchase.

Any applicable shipping charges will be clearly shown before the order is confirmed.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, where tracking is available.

You can use the tracking information provided by the delivery partner to monitor the status of your shipment.

If you do not receive tracking information or have concerns regarding the status of your order, please contact our customer service team.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout.

Please ensure that your:

  • Full name
  • Mobile number
  • Building/villa number
  • Street name
  • Area
  • Emirate
  • Any relevant delivery instructions

are correct.

RYHN Perfumes is not responsible for delivery delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. We will try to accommodate the request where the order has not yet been dispatched.

7. Delivery Attempts

Our delivery partner may contact you by phone, SMS, WhatsApp, or another available communication method to arrange delivery.

Please ensure that someone is available to receive the order at the provided delivery address.

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or the delivery address is incorrect, the courier may make another delivery attempt or return the package to us.

Additional delivery charges may apply for repeated delivery attempts or re-delivery where applicable.

8. Delayed Deliveries

Although we aim to deliver orders within up to 3 business days, delays may occasionally occur.

Possible causes include:

  • High order volumes
  • Public holidays
  • Severe weather conditions
  • Incorrect or incomplete delivery information
  • Customer unavailability
  • Courier operational issues
  • Traffic or road restrictions
  • Events or circumstances beyond our reasonable control

If your order is delayed beyond the expected delivery period, please contact our customer service team and we will assist you in tracking the shipment.

Nothing in this policy limits any mandatory consumer rights that apply under UAE law.

9. Damaged Packages

Please inspect your package when it is delivered.

If the package appears visibly damaged, opened, leaking, or otherwise compromised, please notify the delivery driver where possible and contact us as soon as possible.

For damaged products, please provide:

  • Order number
  • Photographs of the outer packaging
  • Photographs of the damaged product
  • Any other relevant information requested by our customer service team

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable UAE law.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.

Please provide your order number and photographs of the received package and products where applicable.

After reviewing your claim, we may arrange a replacement, exchange, refund, or another appropriate resolution.

11. Delivery Confirmation

An order may be considered delivered once the delivery partner records successful delivery to the address provided during checkout.

Where applicable, delivery may require confirmation by signature, OTP, photograph, or another delivery verification method.

12. Cash on Delivery

If Cash on Delivery (COD) is available, the applicable COD option and any associated charges will be displayed during checkout.

Customers selecting COD are responsible for being available to receive and pay for the order at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

13. International Shipping

At present, RYHN Perfumes does not offer international shipping unless otherwise stated on the website.

If international delivery becomes available in the future, additional shipping charges, customs duties, taxes, restrictions, and delivery terms may apply.

14. Perfume Shipping Restrictions

Perfumes and fragrance products may be subject to transportation, handling, and courier restrictions because some fragrances contain alcohol or other flammable ingredients.

RYHN Perfumes will use appropriate delivery services and packaging for eligible shipments.

Customers should not request delivery methods or transportation arrangements that are not offered through our website.

15. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

We encourage customers to review this page periodically for the latest information.

16. Contact Us

If you have any questions regarding your delivery or this Shipping Policy, please contact us:

RYHN Perfumes
United Arab Emirates

Email: contact@ryhnperfumes.com
Phone / WhatsApp: +971 56 557 5353
Business Address: United Arab Emirates

Website: ryhnperfumes.com